Har professional workplace me kuch na kuch internal grievance mechanism hota hai – HR, complaint portal, ethics committee, whistle-blower channel, etc. Paper pe sab likha rehta hai, par employees ko pata nahi hota ki actually kaise use karein.

Grievances ho sakte hain: unfair appraisal, bullying, discrimination, unpaid dues, policy violations, harassment, safety issues. First step usually informal hota hai – direct manager ya HR se baat. Agar waha se solution na mile, to written complaint preferred route hai, jisse record ban jata hai.

Effective use ke liye:
– Facts clear likho: dates, people, incidents, impact,
– Attach supporting emails, chats, photos, documents,
– Emotional language se zyada objective tone use karo,
– Confidentiality and non-retaliation policy refer karo agar available ho.

Organisation legally obligated hote hain ki genuine complaints ko investigate karein, specially harassment/safety issues. Agar internal process biased ya superficial lage, to labour authorities, tribunals, or courts ka door open hota hai.

Grievance system ka purpose sirf “box tick” nahi – agar honestly use ho, to culture, safety, and fairness improve ho sakte hain.